How To Kick It With Excellent Online Customer Service (2021)

by Pam Sissons (*This post was updated in July 2021) Excellent Online Customer Service: Not Just For eCommerce Anymore! The onset of the Covid-19 pandemic changed everything, including the importance of excellent online customer service. Suddenly your computer was your lifeline to your kids schooling, your food shopping (and shopping for everything else), your business…

Frustration Free Friday: Asking For A Referral In Your eMail Signature!

Asking for a referral in your email signature is a valuable digital marketing strategy that is often overlooked as you develop your online optimization strategy. Why? Your email goes to everyone you do business with, engage with, or solicit for anything. If they open your email, they are given your data be default…it’s right in…